Christchurch Airport

General Information

Overview
Christchurch Airport is committed to providing assistance that is readily accessible to all members of the community. When planning your journey, please remember to let your airline know about any special assistance you may require. While at the airport, you can also look for the team of friendly Airport Ambassadors, who are available to help every day from 8am - 4pm. You can find them at one of our information desks, located on the ground floor.
Notes for card holders

Standing and Queuing
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Ask a staff member to direct you to the designated counter or bring you to front of queue if possible. If available, ask where the priority seating is located.
Wheelchair Access
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Book special assistance directly with your airline if required, be specific about what your requirements are.
Short Distances
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Book special assistance directly with your airline if required, be specific about what your requirements are.
Access To Toilets
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Accessible bathrooms are available in all toilet blocks, ask a staff member where the nearest bathrooms are located.
Assistance Dogs
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You are permitted to bring your service dog into the terminal.
Essential Companions
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You will need to contact your airline if your essential companion is not travelling to seek further assistance.
Accessing Visual Information
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Flight information is displayed on screens throughout the terminal, the airlines will also use a PA to announce flight departure details and other information.
Accessing Audible Information
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The terminal building is equipped with a Wi-Fi hearing Loop which provides coverage in the Level 1 food court and Domestic Departure Lounge. The purpose of this loop is to provide hearing impaired persons with Wi Fi assisted hearing. It will work for hearing aids with Bluetooth ability via a smartphone. For those persons with traditional telecoil hearing aids, there is no interface, so the phone app can be used with headphones. If you identify as requiring additional assistance our staff are trained to speak slowly and clearly when required.
Hidden Disabilities
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Please let our staff know what your needs are, and they will do their best to assist you.
 
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