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Christchurch Tram
General Information
Overview
The Christchurch Trams offer a unique experience combining history and sightseeing. Family-
friendly and ideal for locals and visitors alike, our beautifully-restored heritage trams are one of the
city’s best loved attractions
Notes for Cardholders
We offer a 20% off for cardholder and FOC (Free of Charge) for a carer is +1 symbol is present. Full price for Annual Passes for cardholder and FOC for carer only if +1 symbol is present. Whenever the cardholder is
15 and under and therefore gets free entry, the carer will pay the adult rate minus the 20% discount. It is expected that the essential companion will remain with the cardholder throughout the experience and assist staff when necessary. From time-to-time the Christchurch Tram may provide benefits to cardholders and these will be notified on our webpage and through Hāpai Access Card's social media channels.
Standing and Queuing
For those who have issues with queueing, please present your card to us and
we will ensure that you are the first to board. If you are in the queue for tickets, make yourself known to us and we will offer you a seat and serve you then
Level Access
Several of our Trams are able to accommodate manual wheelchairs on board using the
wheelchair hoist located in Cathedral Junction (please note that motorised wheelchairs
are too heavy for the hoist to lift). We recommend phoning ahead on the day on 03 366
7830 to check whether wheelchair accessible trams are operating and what time they
will be departing from Cathedral Junction. You will be not be able to get on and off the
tram and will have to stay on it for the full 50 minute route. There is accessible parking
on Worcester Street. Please see the access tour for more details
Distances
There is no parking available specifically for the Tram. There is one accessible
park on Worcester Street, paid parking on the road and a large Wilsons carpark
about 20m down the road. If you are coming during school holidays or peak
hours we suggest being dropped off when possible. Unfortunately we don't have
any onsite wheelchairs.
Urgent Toilet Access
Unfortunately there are no toilets at the junction. On the tram route there are public toilets at Cathedral Square, Riverside Market and Tūrunga Library
Disability Assist Dogs
We love dogs, and have water bowls available. Registered assistance dogs are welcome on the Tram
Essential Companions
An essential companion/carer will get a free ticket, but must remain with the cardholder to assist as required
Difficulty Accessing Visual Information
We will take the time to speak slowly and clearly to you, in order to help you understand any
information you need
Difficulty Accessing Audible Information
Our staff are aware to look at you while we are speaking. We will slow down and speak
clearer, enunciating and at a higher volume if we see it is required for you to hear or lip
read. Our staff can offer you pen and paper to communicate with us if that is best for you.
We will be patient so don’t feel in a rush. We can print a Tram Commentary if requested so that you can read that on your journey
Hidden Disabilities
On seeing this icon our staff will ask you what we can do to help and will follow your lead. We
are more than happy to assist you, so please tell us anything that we need to be aware of to
ensure you have the best possible experience on the Christchurch Tram
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